ع
The Public Security Directorate announced the release of the upgraded Kollona Amn application as part of its drive to advance digital security services and improve the intake and handling of public reports. According to the directorate, the new version features comprehensive enhancements to both its technical and operational models while improving the beneficiary experience and bolstering the reliability of submissions forwarded to competent security entities. These changes support faster response times and greater processing accuracy, the directorate said in its statement issued on October 5, 2026.
Lt. Gen. Khalid bin Qarar Al-Harbi, director of public security, inaugurated the updated platform, which now incorporates dedicated reporting categories for harassment cases, human trafficking and cybercrimes in addition to refined mechanisms for existing alert types. The directorate called on citizens and residents to make full use of the app to strengthen overall security and safety by supplying timely reports and information. The application remains available on approved smartphone operating systems and receives updates exclusively through official app stores.
Public Security Directorate figures show the Kollona Amn app has exceeded one million downloads since its initial introduction, positioning it as a key supplementary channel alongside the unified emergency numbers. In Makkah and Riyadh those numbers are 911 while 999 serves the remainder of the kingdom, according to directorate documentation. Users can attach photos, videos or audio recordings when submitting incidents and receive real-time status updates on their reports once processed by local police centers.
The upgrade arrives amid broader ministry efforts to digitize citizen engagement in public safety, building on the app’s original design that transforms ordinary users into active contributors to rapid response operations. A related Ministry of Interior initiative named Balagh, launched in the preceding days, seeks to reinforce a culture of security awareness and reporting of practices that could affect community safety, Gulf News reported on October 5. That 60-day campaign invites individuals and organizations to submit ideas and educational content focused on the importance of timely alerts via the app or emergency hotlines.
Data from the Google Play store listing maintained by the Public Security IT Department indicates the latest version, rolled out in mid-September ahead of the formal launch, included technical fixes and general improvements to streamline the overall user interface. The directorate emphasized that the platform reduces response delays and potential damages by enabling direct, location-aware submissions to relevant authorities. Officials noted the app’s role in expanding accessible security services without requiring in-person visits or exclusive reliance on telephone reporting.
Previous iterations of Kollona Amn have been credited with facilitating quicker incident resolution in urban and remote areas alike, though specific performance metrics were not detailed in Monday’s announcement. The Public Security Directorate reiterated its invitation for widespread adoption to further embed community participation in maintaining national safety and order. Updates to the application will continue to be distributed through official channels to ensure all users can access the latest features.
